{"id":14,"date":"2025-09-23T23:43:51","date_gmt":"2025-09-23T23:43:51","guid":{"rendered":"https:\/\/pesquisafirmada.com\/?page_id=14"},"modified":"2025-09-23T23:46:09","modified_gmt":"2025-09-23T23:46:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pesquisafirmada.com\/index.php\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00e3o e reembolso"},"content":{"rendered":"[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” custom_padding=”||0px|||”]

Termos e Condi\u00e7\u00f5es<\/strong><\/h1>\n

1. Introdu\u00e7\u00e3o<\/h2>\n

O presente documento estabelece os Termos e Condi\u00e7\u00f5es de utiliza\u00e7\u00e3o do website da Pesquisa Firmada, dedicado \u00e0 venda de kits de airbag e \u00f3ticas usadas para autom\u00f3veis.
Ao aceder e utilizar este website, o cliente concorda em cumprir com estes Termos e Condi\u00e7\u00f5es.<\/p>\n

2. Identifica\u00e7\u00e3o da Empresa<\/h2>\n
    \n
  • \n

    Nome Comercial: Pesquisafirmada Unipessoal Lda<\/p>\n<\/li>\n

  • \n

    NIF: 517504430<\/p>\n<\/li>\n

  • \n

    Sede: Rua Dr Adriano Fernandes Azevedo, Centro Comercial da Vinha 205 Loja 21 R\/C 4785-312 Trofa<\/p>\n<\/li>\n

  • \n

    Contacto: +351 919 947 076 \/ pesquisafirmada@gmail.com<\/p>\n<\/li>\n<\/ul>\n

    3. Produtos<\/h2>\n
      \n
    • \n

      Os produtos comercializados s\u00e3o pe\u00e7as usadas<\/strong>, devidamente verificadas e testadas antes da sua venda.<\/p>\n<\/li>\n

    • \n

      As imagens apresentadas no site s\u00e3o meramente ilustrativas e podem n\u00e3o corresponder na totalidade ao produto entregue.<\/p>\n<\/li>\n

    • \n

      O cliente \u00e9 respons\u00e1vel por confirmar a compatibilidade da pe\u00e7a com o seu ve\u00edculo.<\/p>\n<\/li>\n<\/ul>\n

      4. Pre\u00e7os e Pagamentos<\/h2>\n
        \n
      • \n

        Todos os pre\u00e7os apresentados incluem IVA \u00e0 taxa legal em vigor.<\/p>\n<\/li>\n

      • \n

        Os m\u00e9todos de pagamento dispon\u00edveis ser\u00e3o indicados no checkout.<\/p>\n<\/li>\n

      • \n

        A encomenda s\u00f3 ser\u00e1 processada ap\u00f3s confirma\u00e7\u00e3o do pagamento.<\/p>\n<\/li>\n<\/ul>\n

        5. Envio e Entrega<\/h2>\n
          \n
        • \n

          As encomendas ser\u00e3o enviadas para a morada indicada pelo cliente, atrav\u00e9s de transportadora.<\/p>\n<\/li>\n

        • \n

          O prazo de entrega poder\u00e1 variar consoante a disponibilidade do produto e destino da encomenda.<\/p>\n<\/li>\n

        • \n

          O cliente deve verificar a encomenda no ato da entrega. Caso haja danos ou anomalias, deve reportar de imediato.<\/p>\n<\/li>\n<\/ul>\n

          6. Garantia<\/h2>\n
            \n
          • \n

            Tratando-se de pe\u00e7as usadas, a garantia \u00e9 limitada a 30 dias<\/strong> ap\u00f3s a rece\u00e7\u00e3o do produto, apenas para defeitos de funcionamento que n\u00e3o resultem de uso incorreto, instala\u00e7\u00e3o inadequada ou acidentes posteriores.<\/p>\n<\/li>\n<\/ul>\n

            7. Responsabilidade<\/h2>\n
              \n
            • \n

              A Pesquisa Firmada Lda n\u00e3o se responsabiliza por quaisquer danos resultantes da instala\u00e7\u00e3o incorreta das pe\u00e7as ou da sua utiliza\u00e7\u00e3o em ve\u00edculos n\u00e3o compat\u00edveis.<\/p>\n<\/li>\n

            • \n

              Recomenda-se que a instala\u00e7\u00e3o seja realizada por um profissional qualificado.<\/p>\n<\/li>\n<\/ul>\n

              8. Altera\u00e7\u00f5es<\/h2>\n
                \n
              • \n

                A empresa reserva-se o direito de alterar os presentes Termos e Condi\u00e7\u00f5es a qualquer momento, sendo as vers\u00f5es atualizadas publicadas no site.<\/p>\n<\/li>\n<\/ul>\n

                \n

                Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso<\/strong><\/h1>\n

                1. Direito de Livre Resolu\u00e7\u00e3o<\/h2>\n

                Nos termos da legisla\u00e7\u00e3o em vigor, o cliente disp\u00f5e de 14 dias<\/strong> ap\u00f3s a rece\u00e7\u00e3o da encomenda para exercer o direito de livre resolu\u00e7\u00e3o (devolu\u00e7\u00e3o sem necessidade de indicar motivo).<\/p>\n

                2. Condi\u00e7\u00f5es de Devolu\u00e7\u00e3o<\/h2>\n
                  \n
                • \n

                  O produto deve ser devolvido no mesmo estado em que foi entregue, sem sinais de montagem ou danos adicionais.<\/p>\n<\/li>\n

                • \n

                  Os custos de envio da devolu\u00e7\u00e3o ficam a cargo do cliente, exceto em casos de erro da empresa no envio do produto.<\/p>\n<\/li>\n

                • \n

                  Produtos eletr\u00f3nicos (como m\u00f3dulos de airbag) s\u00f3 ser\u00e3o aceites para devolu\u00e7\u00e3o caso n\u00e3o tenham sido instalados.<\/p>\n<\/li>\n<\/ul>\n

                  3. Processo de Reembolso<\/h2>\n
                    \n
                  • \n

                    Ap\u00f3s rece\u00e7\u00e3o e verifica\u00e7\u00e3o do produto devolvido, o reembolso ser\u00e1 efetuado no prazo m\u00e1ximo de 14 dias \u00fateis<\/strong>, atrav\u00e9s do mesmo m\u00e9todo de pagamento utilizado na compra.<\/p>\n<\/li>\n

                  • \n

                    Caso o produto n\u00e3o esteja nas condi\u00e7\u00f5es indicadas, a empresa reserva-se o direito de recusar o reembolso.<\/p>\n<\/li>\n<\/ul>\n

                    4. Produtos com Defeito<\/h2>\n
                      \n
                    • \n

                      Se o produto apresentar defeito de funcionamento dentro do per\u00edodo de garantia (30 dias), o cliente poder\u00e1 optar por:<\/p>\n

                        \n
                      • \n

                        Substitui\u00e7\u00e3o por outro produto equivalente (quando dispon\u00edvel).<\/p>\n<\/li>\n

                      • \n

                        Reembolso do valor pago.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                        5. Exclus\u00f5es<\/h2>\n
                          \n
                        • \n

                          N\u00e3o se aceitam devolu\u00e7\u00f5es de produtos que tenham sido alterados, danificados por instala\u00e7\u00e3o inadequada ou que n\u00e3o sejam compat\u00edveis devido a erro do cliente na escolha da pe\u00e7a.<\/p>\n<\/li>\n<\/ul>\n

                          <\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"

                          Termos e Condi\u00e7\u00f5es 1. Introdu\u00e7\u00e3o O presente documento estabelece os Termos e Condi\u00e7\u00f5es de utiliza\u00e7\u00e3o do website da Pesquisa Firmada, dedicado \u00e0 venda de kits de airbag e \u00f3ticas usadas para autom\u00f3veis.Ao aceder e utilizar este website, o cliente concorda em cumprir com estes Termos e Condi\u00e7\u00f5es. 2. Identifica\u00e7\u00e3o da Empresa Nome Comercial: Pesquisafirmada Unipessoal […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

                          This is a sample page.<\/b><\/p>\n\n\n\n

                          Overview<\/h2>\n\n\n\n

                          Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

                          To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

                          Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

                          Additional non-returnable items:<\/p>\n\n\n\n

                            \n
                          • Gift cards<\/li>\n
                          • Downloadable software products<\/li>\n
                          • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

                            To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

                            Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

                            There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

                              \n
                            • Book with obvious signs of use<\/li>\n
                            • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
                            • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
                            • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

                              Refunds<\/h2>\n\n\n\n

                              Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

                              If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n

                              Late or missing refunds<\/h3>\n\n\n\n

                              If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

                              Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

                              Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

                              If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n

                              Sale items<\/h3>\n\n\n\n

                              Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

                              Exchanges<\/h2>\n\n\n\n

                              We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

                              Gifts<\/h2>\n\n\n\n

                              If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

                              If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

                              Shipping returns<\/h2>\n\n\n\n

                              To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

                              You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

                              Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

                              If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

                              Need help?<\/h2>\n\n\n\n

                              Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":479,"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/479"}],"wp:attachment":[{"href":"https:\/\/pesquisafirmada.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}